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Betha Cochran

4 years ago

Just called for more information on the kittens I ...

Just called for more information on the kittens I was interested in. The lady, Pat, on the phone was very rude and made me feel like an idiot for having questions. I really wanted to adopt a kitten from a rescue organization, but I don't feel like I will be respected if I go to forgotten felines rescue. Customer service is key. When you make someone feel bad about their experience, you push people away from your company.

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