We bought a used Honda Odyssey today from Apple Tr...

We bought a used Honda Odyssey today from Apple Tree Honda. I'd rather get a root canal than shop for a car but when we went looking on Saturday I was happily surprised by the car salesman we were lucky enough to work with. Scott was genuine and friendly as he helped us in the decision making of buying a 2013 model from their pre-owed inventory. I walked out of there happy and thrilled with our new to us van that we would return to get and do all the paperwork on Monday.

Today was Monday and we arrived on time for our 12:00 appointment. Scott had the car serviced, gas was filled and he had even taken it to fix a gauge that had shown up with a small problem. His job was done and I give him ALL the stars for his part in this sale.

However, from then on it was downhill. We waited for at least an hour for a space to open up so that we could complete the deal with the sales manager. We had been pre-approved by our credit union and had completely done our part in providing them with all the information they needed. One delay after another, one excuse after another, a sales manager that seemed incompetent and attempted to get us to use another lender and buy all sorts of extras that we were not interested in. Even after we signed all the papers there was another long delay because the people issuing the tags were out to lunch and/or on vacation. Total of 2 1/2 hours of something that should have taken 30 minutes. It was 2:30 before we drove away from our 12:00 appointment.

We loved our sales person, Scott. I don't know how in the world he works at a place that is so inefficient. Due to our experience there, I would never take our Honda there for service and I would not buy another car from them ever. I would give 0 stars if I could. And 10 stars for Scott who was awesome!!