I dont understand why this hospital has low review...

I dont understand why this hospital has low reviews? I had a surgery done this morning, and the staff as well as the treatment was amazing. I couldn't have asked for better care. The nurses Elena, Lawrence, Hasan, and Rhea went above and beyond to make sure I felt safe and at home. I highly recommend this place to anyone who is looking to feel extra reassured, and safe before and after their procedure. Such incredible people there.