Angie Smith

Review of Steel Roots

I placed an order and, to respond before the compa...

I placed an order and, to respond before the company puts their general comment that I've seen them post to everyone complaining on here, I read the policy on the website that states custom orders take 10-15 business days to ship. Last week I was told it would be mailed out by the end of the week which would be day 20. I wasn't the happiest but great, at least that was something. Today is business day 21 & still no shipping confirmation. When I try to check the status of my order on their website it says that my order cannot be found. I have no doubt that this is a legitimate company but they definitely cannot stand by their own terms when it comes to shipping their products. If you want something in a timely fashion, do not order from this company.