Martin Gair

Review of Kuni Lexus

15000 mile service for RX450hl took three days, du...

15000 mile service for RX450hl took three days, due to other demand I was told. I did not mind this as I had a loaner. However, when I came to pick up the car, despite having texted ahead and informing the concourse staff as soon as I arrived, I was kept waiting for 35-40 minutes with no information about progress or contact with the service advisor. I eventually called direct to get service, despite the fact that I was sitting in the loaner on the concourse. This is unacceptable. One of the reasons we chose Lexus, and Kuni Lexus in particular, was the service experience. I will not be considering this factor again when selecting a vehicle.