It s a shame because when it is working it s good ...

It s a shame because when it is working it s good wifi but it s constantly not working.

4th time we have to wait for a technician to come out to fix it in the 2/3 months we have iiNet. Has been gone for 2 full weekends and the excuse is always the same that there was someone working in the area and they must have done something wrong. Have spent hours on the phone to customer service who I thought were trying to help but the service they are providing is just not good enough. The last 2 days they were suppose to ring us back about organising a technician to come out but they never replied our call so still no technician booked in, the second day the woman actually promised she will ring back and didn t.

We have also added my name to the account 4 times but somehow they never have a record of this and we have to do it again every time we ring.

First bad review I have ever given anything