Unfortunately, my experience with Grand Adventures...

Unfortunately, my experience with Grand Adventures was terrible. I should have picked up on this from the time I began the booking process. Poor communications, I left several voice mails that went without reply. But, I really wanted the most out of the day and wanted to go all the way down to Paris, On.
Once the booking for my Family of 4 were booked, the instructions were easy, so I thought... Due to the COVID and social distancing restrictions we are all currently dealing with, I parked and was waiting exactly where I was told to at 9:10am (Told for 9:30am sharp). No pickup van was there at 9:30am "sharp", and no phone calls to say we are running late... I called many times and left several voice mail, worried that maybe I wrote down the wrong time or location.. Others showed up saying they were told 9:30am as well, but some in different locations. (Maybe something new? but no one knew for sure.
I finally walked over to their shop across the river, and was told that they had a large group before, and were almost back to the pick up spot, (while I knew I had booked in their 1st available time slot).
The Driver showed up closer to 10:45am, and very apologetic, Also with a different story. Point is, I had my Family sitting up at the Cambridge drop off waiting, wondering, and worrying of what was happening without a cell to call me.
The pickup van was filthy (concerns not of the dirt, but our current pandemic, wondering if this thing had ever seen a lysol wipe, (But the Driver did wear a mask, was very friendly, and ensure passengers did wear masks as well.
2 of the 4 Kayaks I rented had broken foot peddles. This, showcasing of their lack of maintenance of their products deepened my prior concern of COVID hygiene protocols. Lastly, instructions at end as to where to leave the Kayaks were as clear as mud.
The funniest thing of all, is that now on Monday at 1pm, someone just called asking me if I still wanted to book a kayak for Sat because they were returning calls from 2-weeks ago...
In a time where our economy had been shut down for months, this was not only a luxury activity to partake in, but also as a business to have that privilege to be open to offer to those who can spare money to do things, that you would hope that a company would consider this and be more respectful of their clients. Sadly, this will be the last time I book our annual event with Grand Adventures. I hope they do better for you.