The worst experience by far! My first room was ove...

The worst experience by far! My first room was overbooked...walked in on another couple sitting in their room. moved us to another room which we quickly realized had not been cleaned after the previous guests. The maid's cart was outside the room for 28 hrs and never moved. Bathroom was dirty, garbage still in pail, shower floor filthy-wore our sandals. Comforter on bed was all stained. We tried calling the front desk for an hour and a half and NO ONE ANSWERED the phone. We went downstairs to bring it to their attention and nothing was done. We were told, after the huge inconvenience of the overbooked room and having to wait almost two hrs for a new one, that the resort fee would be taken off the bill. That was two months ago and it still hasn't happened. My daughter has terrible food allergies and had asked and paid for a microwave and small fridge, (which is usually in any decent hotel),so she could refrigerate/heat up her food and go out for the one night in NYC. Instead, she waited 4 hrs for them to be delivered to the room, but they never came.I tried calling the front desk- no exaggeration - 2 dozen times. Again, NO ONE answered the front desk phone. I finally spoke to manager, Star, who did nothing to help, then her manager, Martin...He had her take 15% off the total bill which was far too little for this terrible stay. My advice: Steer clear of this hotel!! Plenty of other great ones to choose from!!!!