Tranquility 32

Review of RWJ Somerset

I was here a couple months ago.... The ER experien...

I was here a couple months ago.... The ER experience was questionable (which is why I gave 4 stars). What I remember most was a guy coming in with the estimated bill for services and asking if I wanted to pay it.... BEFORE I was even checked out by a doctor or nurse. I thought that was very off-putting. I was in severe pain, the last thing on my mind (at that point) was paying their estimated bill when I was more scared about what was wrong with me. Also, I found it frustrating to have to keep repeating my situation to each person I encountered just through triage. ... However, after admission, I felt that the hospital staff did great. I was on the 1st floor East for 5 days. Everyone was very attentive, everyone introduced themselves during shift change, the nurses were great. Everyone was very friendly, caring and compassionate. .... I am well aware of the unfortunate reputation of SMC, but I was pleasantly surprised by RWJ. I see that others have given recent bad reviews here. I hope that this is just temporary and that they improve all areas of concern. .... Wishing everyone peace, health & happiness!