Jasper Brownrigg

Review of Wilde Honda

My review is based on both my experience with purc...

My review is based on both my experience with purchasing a new vehicle, and having accessory add-ons that I purchased during the car purchase installed in the vehicle a few weeks later. Dale was my sales representative for the purchase of the car and if I could give him on his own 5 stars, I absolutely would! He was wonderful to work with, clear and to the point with how the breakdown went, and overall just super pleasant and conversational! He even went out of his way to find the exact trim I wanted for this car from another dealership in the area. I've had no issues with the car itself, it's a beautiful 2020 Honda Fit. However, the service department really dropped the ball hard when it came to installing accessories. I've had to come back to the dealership three times to get all of my accessories installed. First time they could only do about half of the work because they didn't order mounting equipment for the center console add-ons and never ordered the all-season floor mats. Second time everything else was installed, however they caused cosmetic damage to the leather shift knob (I did not inform them of this because I was already no longer wanting to work with their services) but they again did not have the floor mats even though they told me when making the second appointment all parts were in and in the voicemail telling me it was ready for pickup, it says that floor mats were indeed installed. Thankfully Dale was on my side and had a conversation with the accessories manager and the floor mats arrived next day, which I installed myself. Highly recommend Wilde Honda for their sales reps and awesome vehicles, but I would stay away from their service department if you're having them do anything cosmetically to your car. I couldn't tell you what their normal mechanical services are like, and I voted to avoid the maintenance warranty when I knew I could do my own oil changes and other maintenance at home.