This company is the worst. Me and my family was su...

This company is the worst. Me and my family was supposed to go on our first trip as a family for our birthdays, but unfortunately we lost our brother two weeks prior and his funeral was the day we were scheduled to leave. Not only have my family experience this tragedy and had the worst birthday ever. But we lost a lot of money and the little bit of security I thought I did have was a scam. I submitted the obituary and constantly called because by 4 weeks I have not had anyone reach out to me an anyway. I m really upset and don t want to constantly talk about our love ones death but I really need my back and don t know what else to do besides take another lost. I wonder how they customer service reps sleep with knowing they lying to people and holding their hard earned money.