Hello Solarus,

Hello Solarus,

I had a past due payment in the amount of 63.23 that was due on Thursday, September 28th 2017. If I did not make they payment by this date, you would shut my internet off. So today, after I got done with a long days work, I withdrew the payment of 63.23 from my account and physically went into your office around 3:15 to make that payment. I was then informed that I have a reconnect fee of $26 dollars and change. (Which is more than the electric company charges for reconnecting.) I then argued my case to the lady at the desk stating that I had payed the money on the day that Solarus had specified and that though I was an hour late from the apparent 2pm cutoff time, I saw no reason to charge a whopping $26. I also realize that the cost of disconnecting and reconnecting my internet is nowhere near $26 as the internet is shut off remotely. Not to mention that I had to fight tooth and nail to reduce a whopping $375 termination fee down to a much more reasonable $228 ($228 being the ACTUAL cost of goods and services discounted in the promotional 2 year agreement I signed) In this message to you, I am not asking for an apology, I am not asking for my money back. I would simply like to state that in just a short couple of weeks your staff and business practices have reduced my opinion of this company from excellent to extremely poor. The simple act of moving out of your service area has costed me a whopping $228 and paying a late payment in good faith has costed me an extra 26 dollars on top of that. My assesment thus far is that this company's business practice are extremely predatory. During one call with a manager reharding these issues, I was told that your company model is to treat all customers the same. Well my response to her still stands:

You cannot justify these heinous financial injustices by stating that your policy is to treat ALL customers the same. Instead perhaps what you should reflect on is how and why your policies nefatively affect hard-working honest customers. Your first and smartest option is to as best you can, relinquish the need to use such action in order to preserve your company name. Word of mouth is as powerful a tool as your advertising schemes and predatory financial practices.

That is all,

Justin Mathews