Nikita Nanoskar

Review of GOMA

The staff at reception is highly unprofessional. T...

The staff at reception is highly unprofessional. The front desk personnel Sachin is uncooperative and rude. Rooms are shabby, there was foul smell from the mattress, washroom jets and flush tanks were broken, ceiling and walls were having water leakage issues. They showed us 3 rooms before check in and all in same worse condition and not maintained well. The hotel was under going a water tank cleaning process and water supply was cut without informing us. When asked for the reason of not informing and check out immediately the front desk (night shift) personnel assured us of water supply by midnight, post which he insisted to us to not pay a penny if water is not back. However in the morning water supply was till not there and when the same was informed to reception , the morning shift personnel refused to accepted the commitment given by other guy.

Would not recommend this hotel anyone. Waste of money, rooms are way different than what they seem on website plus the staff is highly unprofessional and lack etiquette s.