6.15pm - rooms are not ready. They are giving us v...

6.15pm - rooms are not ready. They are giving us vouchers for free drinks. Who cares for free drinks when we have plans and dinner reservation. Extreme inconvenience. Never ever Westin again. Also hotel feels a bit dated, lobby is quite uncomfortable and there are steps going up. 15th floor bar has great views, great service but also does not feel very cozy. Also maybe rooms are nice but they are not letting us in so can t judge.