Amy Kim

Review of Safeco

I've worked with a lot of insurance agents in the ...

I've worked with a lot of insurance agents in the past, and dealing with Safeco has been my WORST EVER. HORRIBLE Service from our assigned claims agent named Mackenzie. We had a claim on our home due to water damage, and she had people come out to give an estimate which caused additional damage. The price quoted to fix the work was incredibly low, and when we ask for her to provide a company to do the repair, she told us to Google someone. When I said we were having an issue finding a company to fix the work based on her estimate, she said she could not help us, and HUNG UP up the phone on me. There were additional comments she made and the way she is handling that were very unprofessional. Our claim is still not resolved, and we are very worried it has caused additional damage to the home as a result.