The layout of the hotel is not ideal if you are st...

The layout of the hotel is not ideal if you are staying on the third floor in particular due to the way the pool/spa is constructed. The lobby is on the seventh floor because the hotel is built on the side of a mountain. The parkade you pull in on the top floor and drive down, if you drive a half ton truck or a larger SUV you should be parking on the top floor, except half the stalls are reserved for small cars or handicapped drivers. You could pay the valet to park your vehicle which would releive some of these parking issues. The staff are very professional and kind. The Dinner menus are pretty pricey but the breakfast buffet I found was reasonable. And the food is actually amazing. The rooms are nice but my only complaint about them is the TV's are 32" or smaller, the mini fridge is the super tiny cube sized ones with no freezer, and their are no microwaves. These are minor though. The best part of this hotel is the view and the things around it. The Banff hot springs are literally a 2 minute walk pushing a stroller from the hotel lobby entrance, you get shuttle service to basically everywhere in Banff for free, their are shuttles leaving and coming to the hotel almost every 30 minutes which makes staying in Banff so easy. Our overall experience staying at this hotel was nice, if not alittle confusing to get around and alittle expensive. I would definitely recommend looking into this hotel to anybody wanting to vacation in Banff.