If I could give zero stars I would.

If I could give zero stars I would.

My rating last week would have been a 5 but obviously a company is much nicer when they have your business versus when they are in the wrong and you want your money back.

We purchased a car through this place and thought our loan was finalized when we drove off the lot. The salesman calls back 6 days later to say they could not verify the loan so we had one option only or we could bring it back.
We decided to bring the truck back as we no longer wanted to proceed with a loan that DID NOT exist.

We have called Drivers select countless times because all we want is to return the truck and get our down payment of $4,100 back. We are trying to be nice but all they are doing is trying to put us in another vehicle and we don t want that. That down payment is not theirs it was supposed to go to a truck that we don t own, so naturally we want it back.
The managers are trying to charge us a 10% restocking fee of $2,500 fo having the truck 6 days. I have called Kenny, Mike, Jay and Gene and no one can give us any answers.
Had they simply just given us our down payment back I wouldn t have written this review or filed with the BBB.