Alexandra Patton

Review of Vernon Heating & Air Condition...

My husband and I were not necessarily in the marke...

My husband and I were not necessarily in the market for a whole new heating and AC system, however, when we purchased our home earlier in the year we knew that we would eventually (sometime soon) need a new system. We attended the Dulles home show and met Mike at his booth and scheduled an evaluation with him two days later! He arrived and was very clean and professional, informed us that our system was in pretty bad shape and rather than just telling us what the issue was, he showed us what he was talking about. Gave us multiple options from fixing the system to pricing out a few new systems. During the pricing system, he really worked with us to determine our needs and figure out the right option for our home. We finalized the order and got an install date 2 days later!! Our technicians were Zach and Andy who were absolutely WONDERFUL! They were clean, knowledgeable, friendly and took the time to answer all of my questions and show me around a much more high tech system than what I had before so there was quite a learning curve. Mike, the tech that originally come to evaluate our system even stopped by to check everything out and make sure we are happy, I can't say enough about the level of customer service and we absolutely love our new system. Thank you Vernon for making what typically is a painful experience not very painful!