Vaishnav SR Review of The Tanoa Hotel Group
Summary: Stayed here for 1 day as Fiji airlines wa...
Summary: Stayed here for 1 day as Fiji airlines was delayed by over 12 hours while we were in transit. The food and hospitality was outstanding and a few minor gripes aside the experience was quite positive.
Pros: Staff are incredibly friendly while being competent at their role. Moreover the hospitality felt genuine rather than simply a product of excellent training. I've stayed at a number of 5 star hotels where the service and professionalism was outstanding but they couldn't quite recreate the friendly experience I felt here. I felt this throughout Fiji so it might be a cultural thing.
Dinners by the pool in the evening were very memorable. There is always some live fijian music being played and it's very melodious and relaxing.
Cons: The gym was average at best. Many machines were dented in places and looked quite unsafe. The gym is also not air conditioned but it has fans. I think the lack of air conditioning is good in a way but it might be a deal breaker for some, especially in the hot weather. That said, it's still possible to get a decent workout if you use the gym when it is not busy.
Location is near airport but far away from everything else, especially Suva which is 3 hours away.
Rooms are quite average - bathrooms are very basic and the shower pressure was very variable leading to a poor experience.

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