They have never replied to my e-mails or phone cal...

They have never replied to my e-mails or phone calls concerning the where abouts of my ID card. It's now Feb. and I can't even request a TA cruise rate without my ID. They were quick to take my money in Sept. by automatic renewal but not quick to follow up on my ID. Someone should do something about CLIA...we are paying too much money now for the lack of service.