Justin Kenny

Review of Bay Ridge Hyundai

Worst car buying experience of my life. After bein...

Worst car buying experience of my life. After being bait and switched by another Hyundai dealership, I called Bay Ridge Hyundai and spoke to Mary about pricing for the car I was looking to lease. We agreed on a price, she said she spoke to the manager confirming they could do the price we agreed upon, and then I made sure to confirm the exact details of the deal with her at least 5 times to ensure there would be no surprises before I traveled all the way out to them to finalize the deal.

Upon arrival, I was told by the sales agent Kevin that that price was entirely undoable, and I was given a new price that was thousands of dollars more. Even after this latest bait and switch, I unfortunately sat there and continued to negotiate.

We agreed upon terms, a lease agreement was drawn up, and the agent went to finalize things with his manager. Lo and behold, the sales manager came out and said there were additional costs that had to be factored in, and they simply couldn't do the price that was on the paper.

Never in my life have I experienced such slimy, underhanded business practices, as I had in this one dealership. I was bait and switched twice by the same dealership, and hours of my day wasted by people who don't mind running such a disgusting enterprise. Just a terrible experience with terrible people.