I booked a luxury king room through AmericanExpres...

I booked a luxury king room through AmericanExpress Fine Hotels. Upon check in I was denied an upgrade even though it was available acvording to the Sofitel website. In addition I was put in the smallest room on the whole 10th floor (room 1008) which I do not believe is a luxury king. The day before check out I requested a late check out and after having to go back and forth with the front desk staff I was told that they had a lot of checkin the next day and the most they could give was a 1 pm check out which is just an extra hour. The Americab Express Fine Hotels program guarantees a 4pm checkout. I should not have had to negotiate. There are no coffee makers in the room, nor room in the fridge for left overs which are standard now in most hotels where I stay. The coffe and tea bar in the lounge in the morning was sparse. There was no honey, stirrers, cup sleeves or stevia. I will not be staying at this hotel again as there are many other better options.