Diane Lewis

Review of Carluccio's

What a complete and utter disappointment! A party...

What a complete and utter disappointment! A party of 12 ,we booked months in advance and submitted our menu choices . Theatre just around the corner. What could go wrong? ....Everything ! Poor service, waiting 20 mins for drinks on arrival,kept asking for bread and olives which were eventually served alongside our starter,waiting over half an hour between courses, cold food, flat drinks, portion sizes differing from one customer to another, wrong meal served, some of our party still waiting for meal when others had finished. We had allowed ourselves 2 hrs to eat but there was no time for dessert. Bottle of Prosecco by way of apology didn't go far between 12 . After speaking to manager we were fully refunded but very disappointed .