I did leave a 5 star review three years back and a...

I did leave a 5 star review three years back and am changing it to a one star after a MISERABLE experience that has been undergoing for the past 7 months. I traded in a leased car early on what was a fabulous promotional offer which turned into the deal from hell. Not only did they not pay back the remainder of my old lease as promised for a good four months, during which I was getting bills for TWO VEHICLES, they then overpaid and made it my responsibility to get the money back to them from Audi financial services. I went out of my way to do so, making phone calls and sending faxes. But then they had the AUDACITY to charge my american express $7000 without my approval, consent or authorization, which I could have pressed a legal suit with. The matter is still ongoing and I was told by Audi headquarters that someone from the dealership would reach out to me personally. This was a week ago and no contact. I will never be doing business at this location again and am now even reconsidering never getting an Audi again since this is the way they choose to handle their clients, with no respect for their time and no time for explanations or apologies.