I had high hopes and expectations of this "resort"...

I had high hopes and expectations of this "resort" based on a friends recommendation. It's obvious based on my experience that my friend stayed in a different building. I stayed in building 4 which I don't recommend. The customer service is seriously lacking. Upon checking in I advised the lady that I saw that I could get a room upgrade if I checked in. She then told me that I was already upgraded to a two bed suite..umm ok but isn't that what I initially paid for? I made it very clear that I wanted to be in the renovated building due to the bad reviews I saw online. She then said they only had one building that had been renovated. While driving up to our building I wasn't impressed at all. The buildings looked very dated and we saw several stray cats running around. After entering the room there was small ants and gnats in the kitchen area.

Bathroom issues:
1. There were not enough washcloths only 2 but 3 people were listed on the reservation. I called downstairs and they promptly brought more up.
2. The shower had mold and mildew
3. The shower head was filthy
4. The shower drain smelled of sewage mixed with hair relaxer when taking a shower

Room issues:
1. The furniture had a few tears
2. The sheets were hard and thin
3. The mattress was old and squeaky
4. The T.V. had horrible clarity. I'm not sure if they are using antenna service but it was definitely hard to watch.

Pool issues:
1. The pool was dirty it looked like it hasn't been cleaned in some time.
2. The guy that was working the pool area appeared as if he wanted to give up on life. After speaking with him for a while he came around. Maybe he just doesn't like his job.

After leaving the pool my family and I were headed to get something to eat when an employee came speeding through the parking lot and almost hit us head on. Upon checking out the person working the front desk didn't even ask how my stay one. If you're seriously looking for a 4-star resort this is not the place.