David G

Review of BMW of Sterling

I've never written a review before but i feel comp...

I've never written a review before but i feel compelled to help my fellow car buyer.

I've bought 2 cars at this dealer prior and both were mediocre buying experiences. I keep going back because of it's proximity to my house and office.

This is in my top 5 of unprofessional, inept and dishonest customer service experiences in my life.

From salesman who didn't know their products, to telling me to go outside and look for options in the parking lot when i asked how different wood finishings looked to a complete and total lack of communication on delivery of an ordered car it was a nightmare.

The kicker was changing my date of delivery 5 times until i finally cancelled the order 7 weeks in. From 2-3 weeks delivery, which changed to 6-7 weeks not 10 minutes after i handed over the check (This is not an exaggeration i'm being literal) it carried on until the 7 weeks in it was promised (although not guaranteed) to be 8 weeks from then.

Unlike Sterling BMW i keep my promise and had agreed to sell my car and so i was forced to pull my order.

I dealt with Fairfax BMW also and they consistently delivered on their promises and even though i didn't end up ordering an X5 from them (As i said i couldn't wait on delivery after i wasted 2 months with Sterling BMW) I would recommend Veenu and that location.

If you're ordering a car there particularly a 2014 X5 get a guarantee on your allocation date prior to putting money down.