Karen T.

Review of DoubleTree by Hilton LAX

Horrible experience waiting for shuttle at LAX. Th...

Horrible experience waiting for shuttle at LAX. The hotel is only about 5 minutes from the airport and it still took them an hour . Waited almost an hour for a shuttle after talking to front desk receptionist 3 times. We waited so long that other shuttle companies were coming by and asking where we needed to go because they saw us waiting there so long. The front desk receptionist was so incompetent and never offered an apology after I talked to her and told her how long we have been waiting.
I would never ever stay there again, horrible experience and the hotel is just ok. Don't take the chance find somewhere else to stay it's not worth it. This was Saturday night Mar 26th 2016 after flying in from
Orlando. What a joke. They need to fire their incompetent receptionist.