Jeffrey Tanggau

Review of Shangri La Georgetown,Penang

I asked for an upgrade to an executive suite from ...

I asked for an upgrade to an executive suite from the standard room. It was pointless to be honest. The Sofa Bed is virtually unsittable, i tried to sit on it and it will slide open.

I told the reception about it on the second day when i asked my room to be cleaned. But still, the change was not made. Due to this, i was just sitting in the room the whole time. Basically there was no point at all to upgrade to the suite, since we couldnt sit in the living room at all.

Generally, I would recommend this hotel for the standard room, but will not consider going for the upgrade. Deals are good, location is good as well.

I would recommend booking via Shangri-la.com instead of Agoda. You get more compared to the travel sites.