UPDATE---I changed my review to 5* because I got a...

UPDATE---I changed my review to 5* because I got a phone call from Tamoya this morning and she was apologetic and more then helpful about getting the situation corrected. Thank you Tamoya for your assistance this morning! You have made my upcoming visit much less stressful.

2 stars initially because of the customer service. Super frustrating so far and I haven't even checked in. I have had to talk to them multiple times re: the deposit for my stay and every time I speak to someone, I get a different answer. They are all looking at the same info on the computer ( I assume) and yet no one knows what anyone else has told me or done and each person says something different is happening. Its a nice hotel but what a headache!