Alexandra Lamoreaux Review of Vodavi Direct Communications
I wish I didn t even have to give a star. This com...
I wish I didn t even have to give a star. This company is the ANTITHESIS of good business. Their service is poor in general. But their customer service is among the most asinine I ve witnessed. I called multiple days in a row and was promised my service was canceled. After it didn t happen I left a message for the manager. Never heard back. I called again and spoke to the manager who was as equally disrespectful as she was unhelpful. She claimed i had not left a message and she couldn t do anything outside of canceling my service today (and we would still be responsible to pay for service we hadn t used) We moved from the property and had the service transferred to new buyers. This company continued to bill and charge us both. For a service we haven t used!! I called to get it resolved and was met with unhelpful platitudes and outright refusal to make it right. Avoid this company at all costs.
Apparently this woman is the top of the line- and there s no one above her besides the owner who and I quote absolutely does not talk to customers so keep that in mind before you sign up for poor internet service to begin with.
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