Aditya Poddar

Review of Orem Mazda

I will narrate my incident and wish that people do...

I will narrate my incident and wish that people do not suffer like I did!

I went there couple of days ago for buying a used Honda Civic they had. First, they did not have pics of the car online so one could not make out of there are obvious issues. The car had few dings and scratches on the body (which I was ok with). The car was not clean/detailed(which again I was ok with as they would have done that before selling, probably). The sales person mentioned they have around 12% in taxes and fees which was new to me (as all the other places I have been to or heard of were close to 10.6%. I had asked them to give me a quote on the final agreed upon sale price (as I wanted to validate the sale price they offered me plus taxes & fees totaled up to the agreed OTD price) and they mentioned I would have got that while working out my finances with them (which I never got). I spent more than couple of hours with them talking over the sale price & OTD price. I also had good offer from my credit union which I clearly mentioned to them that if you cannot match the APR for the score I have then do not even bother inquiring my credit score. To this they told they would have to do it anyway and that they will match the APR I am getting. Finally I was told to start calling my insurance company for getting the temporary card and while I was at it (luckily the insurance agent was not in front of computer and she was to call me in 15 mins).

Their sales manager came to me and said they could not offer the price that was discussed with the sales person!!! Upon questioning why, they said they could not query my SSN which I feel was outright lie since their sales person initially came back with my credit score (and I believe without SSN you cannot get that!). He also mentioned that we cannot match the APR on finance and thus I would have to pay extra money to finance it from my credit union.

This was after almost 5 or more hours spending time on the car and on the verge of driving the car out that they backed off from their deal!!! Seriously guys get your act together, while negotiating you show real aggressiveness on getting a commitment from your customer on the negotiated price. Why can't you honor the same then?

For potential customer reading this review, BE AWARE! They probably will treat you right only if you live by their terms and in other case they are not man of their words!

There are no words that could describe the mental agony I went through on that evening dealing with these guys. However, at the end of it, I am a happy man not to have been associated with such a dealership.

If you take my words, there are many other dealerships that shows better salesmanship, visit them and you will thank me later!

[UPDATE] - Today[12/6/2015] I received credit application denial letters from NOT one but 3 different institutions even though they had assured that they do not go to banks for credit checks. Sure I would have signed papers for them to 'legally' do it but that was in good faith of dealer check and not banks! This explains two things to me 1. My credit score downward jump by ~20 points (Yes it was a mystery until now!!) and 2. It re confirms my assertions about them in the review above.

[UPDATE] - Today [12/10/2015] I again received denial letters from another couple of banks!! :\

I have ended up buying a car from a different dealer, and I am very happy about the deal and car! They have not done any credit checks (besides the dealer credit check which lowers your score by 1-2) from any credit institutions and they have not charged the ridiculous taxes and fees!!