My daughter rented an apartment at Boardwalk and i...

My daughter rented an apartment at Boardwalk and it has been a real headache for her and for us. The problems all boil down to poor or deferred maintenance, or a lack of funding for maintenance repair work. The maintenance staff all seem competent, professional and polite, but its' clear they are severely understaffed and are not empowered to make their own decisions!

Having run or managed companies myself, I was shocked when the manager told my wife at the 6 weeks-post- move-in mark that she was unaware (and this during the insurance agent inspection visit of our apartment in Bldg. A) that the dishwasher was non-functional, and that we had been promised a new or replacement dishwasher for weeks. It took another week and several calles to get that resolved beyond that point, BUT the ceramic tile flooring in the kitchen is still not fixed, it is still loose, and not only looks really bad, it is a real liability issue, and a slip-fall hazard.

We were told 3 weeks ago when the dishwasher was replaced that management would schedule the Collier Tile guy to come and replace the loose ceramic floor tiles. Yet, once again, as before, nothing has happened. No one called or contacted us and it seems to have fallen, like other maintenance requests, by the wayside. (Of course, pretending that there haven't been no requests in writing about this is farcical, since multiple requests were made both verbally and in writing and the Manager herself saw the problem 3 weeks ago in person during the insurance agent walk-thru!) Only an apology and fixing the problem will suffice now.

So, our chief complaint, like many others, is that maintenance issues are not getting resolved.

This begs these questions:
1) do they actually log the requests and move-in walk-thru lists?
2) Do they use any kind of software or written system to track maintenance requests?
3) Who is following up on them to make sure they get done? and
4) why is Collier pinching pennies, and getting 1 star reviews galore, instead of spending a few bucks to do the proper maintenance on their own properties? (Our apartment would not have passed a City of Gainesville Code inspection. )

At this point, all we want is to have the kitchen floor ceramic tile fixed or replaced, as should have been done on week 1 back in August.

Last but not least, maintenance staff are not trained on the Florida Landlord Tenant Act requirement that tenants must be notified in advance before staff enter a leased apartment. That notice can be as little as 12 hours, but the reason for the notice is so that maintenance staff don't just barge in on your home! This is especially important for tenants who have pets that might get loose, or in some cases, if they have valuables they might want to secure ahead of time. And, really, its just common courtesy. Would you walk right into your neighbor's home to fix their appliance without contacting them first? Of course not, and your tenants deserve that same courtesy.