Brent Mccann

Review of Lawrence Kia

After reading many reviews and the owner's respons...

After reading many reviews and the owner's responses it's clear to me this is a quality dealership. Unfortunately, I had what appears to be an outlier, negative customer experience trying to purchase a new Telluride.

The sales person and I negotiated a price (msrp) and I confirmed it with her twice. About an hour later I get a call from the Sales manager telling me they would not accept the deal. Apparently, there is high demand for that model and I would need to bid a price over msrp. None of this was mentioned in my discussions with the sales person.

Based on my own business dealings and to uphold the integrity of my own company and brand reputation, I would have never backed out of a deal made in good faith, even if it had lost me money. Moreover, I would never not back a representative of the company who was authorized and empowered to sell on behalf of the company. Maintaining a strong reputation is more important than a few thousand dollars.