K

Kirill Hitroff

3 years ago

Unfortunately, we cannot recommend this hotel.

Unfortunately, we cannot recommend this hotel.
First of all, when we arrived we had to wait in a big line cause there was only two people behind the front desk. However they worked very hard and were very welcomed.
Second, the rooms are too dusty, looks like nobody was vacuuming at all for a long time. The sheets were dirty!
Third, the rooms was super cold, we were literally freezing and there was no options - the heat was not working.
Forth, the breakfast was ok, but we felt like the hosts were too busy to seat us and we were not welcomed, that was strange.
Fifth, the in room dining. This is a real mess. The food was cold, we asked to replace it or at least heat it, we waited the whole hour and nobody came! Then, after an hour we called and asked to take it from our check, cause we decided drive to the restaurant. Guess what, we waited for an hour more and nobody came! Again. There was horrible service, worst in our life, actually. We simply put food behind the door and left the hotel to eat.
Some words about Nobu restaurant: it's ok, but everything is so salty, if you like it - you're in. We were out. And there is no other option except Starbucks which is soo slow.
Sixth, the beach...well, if you want to see the ocean we have bad news: it's covered by the special extra charge front row.
We hope the hotel will improve and will provide better service for the clients.

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