Tricia Moy Review of Hyatt Place & Cortona Inn & Su...
This was my third time staying here. I chose it ag...
This was my third time staying here. I chose it again because of the location, cleanliness and large rooms. This visit was different, the garbages upon check in were over flowing (although there was a huge group of prob over 70 people that were checking in) so I didn t let that bother me. But what did bother me was the room didn t seem clean like before and every time we left the hotel there were people smoking outside, it was disgusting. I felt like the staff should have taken care of that. On our second day there I didn t have housekeeping attend to our room. But they afternoon I called the front desk and requested three towels, and was told they would be up with them. We left the room 2 hours after making that call and when I returned at 1030 pm I was hoping the towels would have been dropped off. But they weren t, so I made another call and mentioned that I called to get them already and was told that they are busy and working hard at answering all requests, so I mentioned the to called a few hours prior and was apologized to and said they would figure out what happened . I ended up not reserving the towels at all and had to dry off the next day with a hand towel. Upon checkout I mentioned what had happened and the lady at the front said oh I m sorry I will look into this . Not sure I would return
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