Horrendous I spent over an hour on the phone tryin...

Horrendous I spent over an hour on the phone trying to get in touch with someone but was left with a message telling me to "keep holding"Periodically I was told that I was next in line...one hour later nothing Even unable to leave a message despite being told by speaker phone that it was possible.
I 've tried three other British Council phone numbers...none of them work- I am exasperated.