karen tsoumbaras

Review of ANA Hotel Sydney

I was very disappointed. My daughter and I checke...

I was very disappointed. My daughter and I checked into our room at 12 and were told about maintenance in lifts but we're told one lift was working which was not the case we were unable to get down from 34 floor u til 1. Also my daughter had a bath and there was something wrong with the drains and the bathroom flooded it took 45 minutes for someone to come up which is totally unacceptable it was very dangerous and Inconvient I contacted the duty manager and we were moved rooms apparently to an upgraded room I didn't ask to be upgraded. We were given complimentary breakfast. My disappointment as I mentioned to your manager was my daughter and I had one night in your hotel and our aim was to be sitting in the lounge on the 36th floor for sunset of course this didn't happen due to the long wait for the bathroom and new keys before I could have a shower. Not that
This is your concern but the reason for
Our trip for 1 night only was my husband has just had a major operation and my daughters grandfather passed away last week so it has been a very difficult time for a 13 year old girl to take . What should have been a beautof mother daughter night in the city was held up but silly things. I also found the manger to be quite dismissive. And definately not the way a expect a 5 star hotel manager to talk to their guests.