Apple Tree Honda

Apple Tree Honda

We have owned 14 Honda's over the past 40 years and have been very well satisfied. The last three new Honda Odyssey's we purchased from Ibis Sherren at Apple Tree Honda in Fletcher, NC. All a tremendous experience until our purchase of a 2018 in March 2018.

We chose to finance the 2018 with American Honda Finance Corp. at 0% interest AND purchased a $499 Capital Max Pro 60 month coverage for PDR (Paintless Dent Repair).

About 12 months after our purchase, we discovered a dent on our left fender. Called Capital and were told to go to Apple Tree Honda in Fletcher, NC. Went to Apple Tree and they told us to go to any authorized dent repair company. Went to Breakaway Honda Repair, Greenville, SC and they told us we need to contact Dent Pro Upstate which we did. Shane Jacks, owner,worked up a quote and in my presents called Capital. Capital would not authorize repair because the dent was on a body line. Talked to Apple Tree and they told me to bring the van to Apple Tree on Thursday when their dent repair company came and repair dents for them. We made another trip to Apple Tree and left the van at 9AM and called back about 3PM and was told the dent repair man did not come in this Thursday. We had just wasted 4-1/2 hours of time driving from Simpsonville, SC to Fletcher, NC. We went to Apple Tree to pick up our van and was told to bring the van back on a Tuesday and Ibis Sherren & Chris Lewis had pictures taken of the dent would have the dent repaired at their cost, would fill our gas tank for the inconvenience and give us a vehicle to use that day while the repair was completed.

We returned on Tuesday and were given a 2019 Odyssey to use while our dent was repaired. Returned to Apple Tree to pick up the van and were told by Cameron that Sales personnel could not authorize dent repair, but could authorize car loaner and gas. We were extremely disappointed and frustrated after all the trips from Simpsonville, SC to Apple Tree Honda in Fletcher, NC.

My wife said if you won't fix it, we want our money back from the policy. They said yes a prorated refund of $329.30. We took the refund and left never to come back to Apple Tree Honda. So SAD!