Saul Rojas

Review of Route 46 Chrysler Jeep Dodge

One star out of pity for the sales staff that try ...

One star out of pity for the sales staff that try to be honest. However, management staff are outright deceptive and a bunch of liars. They stated that the internet price is used to attract people to the dealership and that I should have gone to their website to read the fine print . Nonetheless, after a price was agreed upon, they go further and tack on almost $2,000 in unnecessary fees: window etching fee, certification fee, and an outrageous document fee. To make things worse and even more dishonest, the so call certification fee is not even in the paperwork. They hid it completely except that it showed in the total amount. They were trying to get away with a $995 fee.

I did the math and I confronted them and I told them that this was illegal. Of course, this is after they had charged my credit card for $5,000. The word illegal got them a bit shook up and then the manager got agitated and then another manager came over and the deal was off. I got my refund back but I called my credit company to ensure that the refund process was executed.

In short, I highly recommend to everyone to avoid this place like the plague.