Terrible service & communication.

Terrible service & communication.

1) I asked for a quote for the repair of my son's laptop
2) I receive an email stating the laptop has been fixed
3) I call concerned that I haven't had a quote and I didn't agree a repair price
4) I am informed that it was a very simple to repair. In fact it was fixed as the issue was being diagnosed.


7) I query this doubling of the cost of the service but I am not told that is the cost but the laptop can but put back to it's broken condition.
8) I collect the laptop after 10 minutes of confusion amongst the staff and pay for the repair in full. I ask never to be contacted again and taken off any marketing database.
9) I am told that I will receive an invoice via email
10) No email is received, I phone requesting an invoice email.
11) Email then received.
12) I then receive a further email outlining costs etc...
13) I then receive a marketing email asking for customer testimonials