UPDATE: After reviewing your response.....first, y...

UPDATE: After reviewing your response.....first, your colleague lied to you. She did NOT call me back to tell me I could come back down to the front desk to speak to the tour director!!! I would have done that, as a matter of fact, I told my tour director about it the minute I saw him in the morning. I told you the truth, read again why she called back. Also, I was not so thankful she lied about that as well. I smiled at her, that was it.

You know I told my husband, either this is just a rogue rude employee that has no reflection on the rest of the hotel/staff...OR...this an attitude carried down from the top and that is why she is so comfortable talking to a customer the way she did. After reading your response, I can see that it is the latter.

No one staying at a hotel should have to put a sign on their door just in case an employee decides to enter. NO ONE should enter without your permission (other than housekeeping). There IS an expectation of privacy. Everyone knows those DND signs are for housekeeping, and, so no one knocks on your door and DISTURBS you!!! I m not a fortune teller, how was I to know you would enter my room? How was I to know I should put up a sign? Never would I expect a hotel to enter my room with a delivery. It should have been left with the concierge where I would pick it up.

I will be contacting corporate.