I took my car in for a recall. It took time to get...

I took my car in for a recall. It took time to get an appointment as parts were not in and I had to repeatedly call until the part was off backorder. After the car was serviced it had slight damage (the emblem on back bumper was broken), and there were scuff marks on the bumper as well. There were marks on the windows from when they worked on servicing my car. I returned to Ford and they said they would replace emblem (still waiting to hear from them). They did clean the windows after I brought my car back and explained the situation.