Barbara Frank

Review of St. joseph's children's hospit...

Prior to my daughter's scheduled cardiac procedure...

Prior to my daughter's scheduled cardiac procedure we were advised payment in full needed to be taken care of in order for her to placed on the schedule. We were told an amount that we owed by the hospital who said the insurance company was already contacted and given an amount we owed from the deductible. We paid up front to ensure our daughter was placed on the schedule. Prior to the actual procedure there was a HIPPA violation long with wrong information marked on her chart.

Contact was made to the admitting department and Nanette Wilcox regarding these concerns. Advised I would be contacted regarding these concerns and received no follow-up. We never received an actual bill from the hospital and after speaking with billing we were advised we would be reimbursed within the next couple of days which has not been done. Multiple attempts to contact billing department results in being disconnected.

If I owed money and did not pay on due date my guess we would be charged with a penalty fee. I feel the hospital should pay us a penalty fee for not reimbursing in a timely!