First time at IKEA and all I can say is wow. Upsta...

First time at IKEA and all I can say is wow. Upstairs where the rooms are showcased was nice and the one employee I encountered was nice. Downstairs is another story. The store was close to closing with only 2 lines open, one cards only. The other one had an employee with 2 carts jammed with items. I waited for 15 minutes and when I left to go to the other line she was at over 300.00 and still rummaging through the carts putting stuff on the counter. Why is an employee taking up the patrons time. She was just finishing up after I checked out from the other line I had waited 10 minutes in. RIDICULOUS!!! Like I said my first time at IKEA so I did not know they dont provide bags and the women who checked me out in the card only lane tells me AFTER she starts ringing up the person behind me. Really!! Wow. So I had spatula, frying pan, etc. Hanging out of my purse and carrying a rug. Wow. IKEA staff NEED training on customer service seriously. HORRIBLE first experience. Pretty sure I wont go back or recommend anyone to go to the store in Bloomington Minnesota by MOA!!!