Hayden Cook

Review of City Utilities of Springfield

I'm honestly surprised the reviews are this high. ...

I'm honestly surprised the reviews are this high. They've probably had to start having employees leave positive reviews. This company has literally returned my payments and then charged me a late fee... multiple times. Then they blame me and my bank for it. Also, for the first several months I had auto pay. Suddenly, I didn't and I fell months behind. I was not even informed that auto pay stopped working until I got a shut off notice on the door. I should've noticed that my account wasn't being charged, wasn't much money though, but they still should've reached out immediately. They have the worst communication I've ever had to deal with. Seriously, I could write a book on how much I can't stand this company.

Response to the company*
You guys always call my girlfriend, not me, even though I tell you to take her off every time we speak.