E Hawthorne

Review of Macys Perimeter Mall

I attempted to use my Macy's card, as I have done ...

I attempted to use my Macy's card, as I have done many times prior, with my ID & social. I was told that since my ID & address on file don't match---IVE HAD THE SAME ID SINCE 2012, I GOT MY MACYS CARD IN 2015--that I could not use my card. I was able to verify the address on file and even pulled up my Macy's statements on my phone showing my new address. I asked to speak with the manager who happened to be "Vicki".
She & another employee arrive.Her approach was all but welcoming or polite! She proceeded to talk down to me as though I was a child. I explained to her that my address had changed, and that I SIGNED UP for the card with the same ID. She then LOUDLY proceeds to tell me how it's "ILLEGAL FOR YOU TO HAVE A DIFFERENT ID THAN WHERE YOU ACTUALLY LIVE". Excuse me?! Since when does Macy's offer unwarranted legal advice! I felt so threatened and disrespected by her demeanor and way of blatantly BELITTLING me in front of my husband, 2 employees & other guests in line! I am completely MORTIFIED by her actions. I understand that EVERY company has policies, but communication is key in these situations! Arguing with and disrespecting guests is UNACCEPTABLE!!!!!!!
To be "technical" the address on my license is my MOTHERS address where I occasionally still receive mail. I moved into my new apartment in January.
I have been a patron of Macy's for 10+ years. My credit limit is nearly 2k! I am utterly disgusted at the way I was treated this evening! Ultimately I contacted customer service & had them switch my address back & was able to make my purchase, but I SHOULD NOT have been treated this way by some so called "manager"! This experience will likely cause the loss of my business, as well as my friends & family.
I would like someone from your corporate division to contact me asap!!! This is no way to treat a loyal customer.