Typically great service with accommodating shuttle...

Typically great service with accommodating shuttle service. Booked appointment 5 days prior and on arrival this morning there was nothing in the system about appointment. When booking, the service person over the phone seemed inattentive and just prior to hanging up could heard yelling and joking to a coworker. Not professional. Previous good experiences. They still scheduled me in but surprise my truck is not done today now. Dealt with Clint in service on arrival and he was great. Knowledgeable and seemed like he actually cared, also was a tech for many years and it shows!