I reserved a double on a high floor so that I can ...

I reserved a double on a high floor so that I can see the fireworks with my son (who has sensory processing disorder) from inside and they didn t have my room when I arrived. Offered me a room that didn t have a view for 30% off - which defeats the reason we were there. Then asked me to go find the manager in a different tower because she wasn t near the front desk. Trash.