refrigerator noise

Review of Kaiser Permanente LAMC

On November 2 , 2017 I called appointment center t...

On November 2 , 2017 I called appointment center to schedule a same day appointment with my doctor, as usual there were no openings for ANY doctor which is horrible in itself. The rep who I dont have the name of advises me to visit Urgent Care. The rep DID NOT inform me that the Urgent Care facility on Sunset had moved. I paid an Uber to take me there and to my dismay it was the wrong location. Member services rep should HAVE TOLD ME that the location has been changed. Thus paying for an Uber ride to the wrong location I had to walk 4 blocks while sick to go to the new location.

Upon finally getting to Urgent Care lady named "A. Mariano" laughed at me when I asked her if I could pay a partial co pay. She says "no, you must pay THE ENTIRE AMOUNT" . Ridiculous considering all the money I have paid for this bs insurance and medications.. I would have gladly paid the copay had it been billed to me but that option was not given to me. Then after talking to another lady at Urgent Care she said that that option should have been given to me and to contact member services to see if I can get this copay waived after the above inconveniences . I called them on Friday Nov 3 and also on Mon Nov 13. When I called today the rep transferred me to another lady named "marquisha" and she did not know who to route me with after 20 mintues on hold. i finally had to get off the phone with no answer and have not heard from anyone . WORST "MEDICAL' SERVICES, CUSTOMER SERVICE, AND INTERACTION WITH ANY HEALTH 'PROFESSIONALS' IVE EVER HAD