Nancy Hayssen

Review of Sonoma County Sheriff's Office

I called into the Sheriff's office and got a call ...

I called into the Sheriff's office and got a call back within just a few minutes from one of their Deputies. I was shocked at his knowledge, thoughtfulness and more so the empathy and kindness he displayed.

When experiencing any issues during a crisis of fluctuating/odd laws in California, and it seems one curveball after another, it's been even more trying for people when calling to find some help at a variety of organizations and being thrown off to the internet, dead phone lines, incompetent people, and some who are just rude and unhelpful.

Especially with lots of changes in Sonoma County.

Many times I find when you finally get to a live human being who might be able to help, there's a "shortness" most people display - not wanting to give more than 10 seconds of their time.

I just wanted to say THANK YOU to Deputy Ryan Foiles, as he is a shining example today of someone who shows care, intelligence, professionalism, sincerity and who comes from his heart and wants to truly help. He answered every question I had, and he did so by listening and advising me with specific strategies that could help. He was so patient and present with listening to me... I am so grateful. Also, the girl at the front desk was personable and helpful.

I feel better being educated on why what is happening is happening rather than being in the dark. The clarity Deputy Foiles gave me was so helpful. He was so articulate and informative! I got a valuable lesson from him in just 20 minutes that summed up what I've been searching for online and dead-ends for the past 7 months!

I can imagine how stressful it is for the sheriff's department right now with so many angry unreasonable people, and I just want to let you know how much I appreciate your deputy and the feeling of being taken care of and given concrete information to go with it. Thank you, thank you!